Shipping policy

At TireFlow™, we’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for your order to be processed and prepared for dispatch. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping information where available.

Delivery Times

Delivery within South Africa typically takes approximately 3–7 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside of our control.

Remote and rural areas may require additional delivery time.

Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, TireFlow™ may offer promotional free-shipping periods. Any applicable shipping promotion will be clearly stated on the website.

Tracking Your Order

Where tracking is available, your tracking information will be provided once your order has been handed over to the courier.

Please allow some time for tracking information to become active after dispatch.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address is provided and the parcel needs to be redirected or reshipped, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your delivery information.

Delayed or Lost Orders

While we work with our delivery partners to ensure orders arrive on time, TireFlow™ cannot guarantee a specific delivery date.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact our support team so that we can investigate the shipment with the relevant courier.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will assess the issue and assist you with the appropriate next steps.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through the contact details provided on our website.

By placing an order with TireFlow™, you acknowledge and agree to the shipping terms outlined in this policy.